United Heritage Credit Union
  • William Cannon & Manchaca Rd
  • Austin, TX, USA
  • Full Time

Medical, Dental, Vision, Paid Time Off (PTO) & Eleven Paid Holidays, two 401(k) options (Pre-Tax and/or Roth), Education Assistance Program


Location:  6400 Manchaca Rd. Austin, TX 78745

Schedule: Flexible availability to work up to 40 hours per week during the business hours between 7:10AM-6:45PM Monday through Friday and Saturdays from 8:30AM-2:30PM to meet branch scheduling needs.


United Heritage Credit Union (UHCU) is looking for a highly motivated and skilled Assistant Branch Manager to lead by positive example.  You will support branch management in supervising the Teller line by being knowledgeable about solutions, acting decisively to resolve issues and working hard to ensure service levels are consistently high.  You will provide oversight and assist members with teller transactions, new account openings and account maintenance, while identifying sales opportunities and recommending solutions to fulfill our members' financial needs.  

Our Assistant Branch Managers understand the important role our Tellers have in the member experience, so they partner with their team to cultivate a warm and welcoming atmosphere built upon trust and respect.  They take the time to foster employee development through training and coaching to inspire actions that increase productivity, help attain goals and achieve initiatives. By combining leadership with collaboration, you will help ignite the spark for our successes.

 

As an Assistant Branch Manager with UHCU you will:

  • Supervise, coach, motivate and train our Teller line.
  • Provide support to Platform staff and be able to perform all related duties while providing coverage as deemed necessary.
  • Actively participate in cross selling and referring beneficial products and services to members and non-members.
  • Address escalated member complaints and resolve issues in a timely manner.
  • Schedule and monitor the daily activities of the branch and assist the manager in overseeing the daily operations of the branch.
  • Create and promote a positive first impression for our members to help establish strong member relationships.
  • Ensure staff is well trained and knowledgeable on all credit union policies and procedures.

What you will need to succeed:

  • Strong organizational, time management, and problem solving skills.
  • Working knowledge of credit union or banking teller operations, products, and services.
  • High level of attention to detail and problem solving abilities.
  • Knowledge and ability to coach and develop a team of tellers, as well as assist with platform coverage when necessary.
  • Ability to manage member conflict, communicate effectively, and research and reconcile accounts.

The Requirements: 

  • A minimum of 2 years' experience in banking operations or a similar environment.
  • At least 1 year of supervisory experience.
  • Experience with cash handling procedures, including account reconciliation and balancing.
  • College degree in management or a related field is preferred. 
  • Bilingual (English/Spanish) is a plus.

 

UHCU has been in the community for over 60 years, providing superior, personalized service to our members.  Founded in 1957, we are an Austin-based credit union with over $1 Billion in assets, 12 branches located throughout Austin and Tyler, Texas, and approximately 210 employees.  Our team members voted us as one of the Austin-American Statesman's Top Workplaces for six consecutive years.  UHCU goes above and beyond to cultivate a culture of integrity and innovation.  Being part of our credit union means being part of our community. 

UHCU Offers:

  • Competitive Benefits Package
  • 401(k) options (Pre-Tax and/or Roth)
  • Generous paid time off (PTO)
  • Education Reimbursement Program

 

Important Note:  We take hiring very seriously.  Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews.  We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit.  We will be sure to contact you if that is the case!





United Heritage Credit Union
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