United Heritage Credit Union
  • Ranch Road 620 & Bee Cave Pkwy
  • Lakeway, TX, USA
  • Full Time

Medical, Dental, Vision, Paid Time Off (PTO) & Eleven Paid Holidays, two 401(k) options (Pre-Tax and/or Roth), Education Assistance Program

Location:  3317 S. Ranch Road 620 Austin, TX 78738

Schedule: Flexible availability to work up to 40 hours per week during the business hours between 7:15am-6:45pm Monday through Friday and Saturdays from 8:30AM-2:30PM to meet branch scheduling needs.

United Heritage Credit Union (UHCU) is looking for a highly motivated and skilled Branch Operations Supervisor to lead by positive example.  You will support branch management in supervising your team by being knowledgeable about solutions, acting decisively to resolve issues and working hard to ensure service levels are consistently high.  You will assist members with everyday transactions while identifying sales opportunities and recommending solutions. 

Our Branch Operations Supervisors understand the important role our Tellers have in the member experience, so they partner with their team to cultivate a warm and welcoming atmosphere built upon trust and respect.  They take the time to foster employee development through training and coaching to inspire actions that increase productivity, help attain goals and achieve initiatives. By combining leadership with collaboration, you will help ignite the spark for our successes.


As a Branch Operations Supervisor with UHCU you will:

  • Supervise, coach, motivate and train our frontline staff.
  • Provide support to platform staff as needed in a supervisory capacity and be able to perform all platform and frontline related duties while providing coverage as deemed necessary.
  • Receive and process all teller transactions to include deposits (in-branch or night deposit), withdrawals, loan payments, transfers, money orders, cashier's checks, etc.
  • Schedule and monitor the daily activities of the branch and assist the manager in overseeing the daily operations of the branch.
  • Create and promote a positive first impression for our members to help establish strong member relationships.
  • Ensure staff is well trained and up to date on all credit union policies and procedures.
  • Address member complaints and resolve issues in a timely manner.

What you will need to succeed:

  • Strong organizational, time management, and problem solving skills.
  • Working knowledge of credit union or banking teller operations, products, and services.
  • High level of attention to detail and problem solving abilities.
  • Knowledge and ability to coach and develop a team of tellers, as well as assist with platform coverage when necessary.
  • Ability to manage member conflict, communicate effectively, and research and reconcile accounts.

The Requirements: 

  • A minimum of 2 years in banking operations or a similar environment.
  • At least 1 year of supervisory experience.
  • Experience with cash handling procedures, including account reconciliation and balancing.
  • High school diploma or GED equivalent.
  • Bilingual (English/Spanish) is a plus.


About United Heritage Credit Union:

The Credit Union was established in 1957 as an Austin-based credit union, and over 60 years later we continue to serve communities in 18 counties, as well as those that live in the rest of Texas through TXCC membership.  Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1 billion in assets, more than 64,000 members, 11 locations, and approximately 245 employees. We are a full-service financial institution whose vision is "To Be the Financial Institution of Choice."  Our team members voted us as one of the Austin-American Statesman's Top Workplaces for six consecutive years. Being part of our credit union means being part of our community.    

UHCU Offers:

  • Competitive Benefits Package
  • 401(k) options (Pre-Tax and/or Roth)
  • Generous paid time off (PTO)
  • Education Reimbursement Program
  • Opportunity to advance!


Important Note:  We take hiring very seriously.  Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews.  We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit.  We will be sure to contact you if that is the case!

United Heritage Credit Union
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