United Heritage Credit Union
  • Mopac (Loop 1) & Parmer Lane
  • Austin, TX, USA
  • Full Time

Medical, Dental, Vision, Paid Time Off (PTO) & Eleven Paid Holidays, two 401(k) options (Pre-Tax and/or Roth), Education Assistance Program

Location:  12208 N Mopac Expy, Austin, TX 78758

Schedule: Flexible availabiity to work up to 40 hours per week during the business hours between 7:15AM - 6:45PM Monday through Friday and Saturdays from 8:30AM-2:30PM to meet branch scheduling needs.

The Member Service Representative (MSR) at United Heritage Credit Union (UHCU) is the first point of contact for our members and serves as a liaison between the member and the credit union.  As a MSR, you will monitor lobby traffic to ensure smooth operation and outstanding member service.  Each day you will greet, assist and educate members by answering basic checking, saving, loan questions and more.  This position builds member loyalty by developing relationships with our members, while generating new business by actively cross-selling credit union products and services.


As a MSR with UHCU you'll get to:

  • Greet members and facilitate a welcoming and customer-focused environment.
  • Act as primary branch contact for service and account maintenance requests, including but not limited to performing account modifications, fraud reports, check orders, account reconciliations, debit card reissues, notary services, and IRA transactions.
  • Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
  • Assist and direct members to the appropriate staff member to open accounts and certificate of deposits.
  • Keep members informed and explain credit union products and services, while actively cross-selling those services and products when appropriate.
  • Maintain a good working relationship with fellow staff members and provide assistance when needed.

What you will need to succeed:

  • Excellent listening ability and verbal communication skills.
  • The ability to find solutions independently.
  • Passion for providing outstanding service to our members.
  • Strong attention to detail, with a focus on accuracy and quality of work.
  • Ability to multitask in a fast-paced environment.

 The Requirements:

  • High school diploma or GED equivalent required.
  • At least 1 year of related experience in a sales and service environment with face-to-face customer interaction and cash handling.
  • At least 1 year of experience in a goal-oriented sales environment.
  • Basic knowledge of credit union operations including new accounts, IRAs, loans, and share certificates.
  • Previous financial institution experience is preferred.
  • Bilingual (English/Spanish) is a plus.


About United Heritage Credit Union:

The Credit Union was established in 1957 as an Austin-based credit union, and over 60 years later we continue to serve communities in 18 counties, as well as those that live in the rest of Texas through TXCC membership.  Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1 billion in assets, more than 64,000 members, 11 locations, and approximately 245 employees. We are a full-service financial institution whose vision is "To Be the Financial Institution of Choice."  Our team members voted us as one of the Austin-American Statesman's Top Workplaces for six consecutive years. Being part of our credit union means being part of our community.    

UHCU Offers:

  • Competitive Benefits Package
  • 401(k) options (Pre-Tax and/or Roth)
  • Generous paid time off (PTO)
  • Education Reimbursement Program
  • Opportunity to Advance!


Important Note:  We take hiring very seriously.  Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews.  We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit.  We will be sure to contact you if that is the case!

United Heritage Credit Union
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