United Heritage Credit Union
  • Research Park - 183 & Oak Knoll
  • Austin, TX, USA
  • Full Time

Medical, Dental, Vision, Paid Time Off (PTO) & Eleven Paid Holidays, two 401(k) options (Pre-Tax and/or Roth), Education Assistance Program

We are looking for a team member who is dedicated to enriching consumers' lending experiences while providing high quality customer service.  Someone who is passionate about details and thrives in a fast paced, high volume, repetitious environment. 

Consumer Loan Documentation Specialists are responsible for:

  • Promoting and maintaining positive internal and external relationships at all times.
  • Auditing loans to ensure set up and processing is within approval limits and meet credit union, state and federal lending guidelines and regulations.
  • Lien perfection.  
  • Identification, discussion and resolution of errors and issues.    
  • Verification or preparation of all archived documents. 
  • Working to validate and clear GL exceptions in a timely manner.
  • Preparation and validation of monthly vendor remittance for loan related products. 
  • Performing miscellaneous duties within lending to include call center support.

Required Abilities and Skills:

  • Time management
  • Self-starter
  • Stress tolerance
  • Team work 
  • Excellent computer skills with proficiency in Excel, Word, and Outlook
  • Excellent verbal and written communication skills
  • Critical thinking and problem solving skills
  • Above average organizational skills; must be able to handle multiple projects
  • Adaptability
  • The ability to learn quickly, retain and recall information
  • Conflict resolution skills
  • Negotiation skills


  • High School Diploma or GED equivalent required.
  • Two to five years' experience in a dealership business office, lending department, line perfection business, or related financial industry environment required.
  • The use of TxDOT, NADA, Symitar, Synapsys, Docusign and Teres software programs or similar credit and auto related programs preferred.
  • Experience in loan auditing, title work processing or account resolution preferred.
  • Must be available to work a full time schedule weekdays with shifts between 8:00am-5:00pm or 8:30-5:30pm or 9:00am-6:00pm.
  • Fluency in Spanish desired.


About United Heritage Credit Union:

The Credit Union was established in 1957 as an Austin-based credit union, and over 60 years later we continue to serve communities in 18 counties, as well as those that live in the rest of Texas through TXCC membership.  Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1 billion in assets, more than 64,000 members, 11 locations, and approximately 245 employees. We are a full-service financial institution whose vision is "To Be the Financial Institution of Choice."  Our team members voted us as one of the Austin-American Statesman's Top Workplaces for six consecutive years. Being part of our credit union means being part of our community.    

UHCU Offers:

  • Competitive Benefits Package
  • 401(k) options (Pre-Tax and/or Roth)
  • Generous paid time off (PTO)
  • Education Reimbursement Program
  • Opportunity to advance!


Important Note:  We take hiring very seriously.  Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews.  We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit.  We will be sure to contact you if that is the case!

United Heritage Credit Union
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page