United Heritage Credit Union
  • Research Park - 183 & Oak Knoll
  • Austin, TX, USA
  • Full Time

Medical, Dental, Vision, Paid Time Off (PTO) & Twelve Paid Holidays, two 401(k) options (Pre-Tax and/or Roth), Education Assistance Program

Under the direction of the Vice President of Consumer Lending, the Lending Administrative Assistant provides day-to-day support to the Consumer Lending management and Consumer Lending operations teams. You will be responsible for providing administrative and operational support to lending management and staff with daily, monthly and periodic objectives, data collection and reporting while adjusting to changing priorities as necessary.

You will also work closely with management, staff, members and third-party vendors to execute a diverse range of tasks with precise attention to detail and flexibility. This position assists in the daily operations of the Consumer Lending department which includes, but not limited to service related inquires by phone or in-person from internal and external sources, documentation requirements, draft payments and lien perfection for all consumer loan types.

On the Consumer Lending team, you can expect competitive pay including a comprehensive and generous benefits and PTO package. In addition, you'll be provided with ongoing training and career growth opportunities. Our team is located at our new HQ building in North Austin by the 183/Oak Knoll exit (Riata Trace) and offers amenities such as a fitness center, yoga room, free breakfast or lunch on Thursdays (e.g. FOOD TRUCKS!!), outdoor dining area and café with a micro market.

In this role at UHCU you will:

  • Support Consumer Lending management by performing a broad range of administrative duties related to operations including but not limited to maintenance of lending job aids; running board report updates and reviewing for accuracy; compiling rate surveys for all loan products; maintenance of Consumer Lending documents, including electronic filing; ensure vendor contracts are appropriately executed, scanned and archived; creation, maintenance and presentation of spreadsheets with data analysis, charts and graphs.
  • Support Consumer Lending management by performing a broad range of administrative duties related to personnel including but not limited to: composing emails, letters and memorandums, employee intranet content, ordering supplies for staff, maintaining complete and up to date listing of employee emergency contact information, recognition for birthdays, anniversaries, set up and administration of internal contests and tracking to conclusion. Maintain and record gift card supplies, distribution, reconciliation and inventory.
  • Assist with data input and document upload into various systems in order to ensure necessary documents, contracts and due diligence packages are appropriately achieved.
  • Assist with department projects as requested, to include but not limited to research on a specific subject as requested, testing and file maintenance in multiple systems as enhancements are made to internal processes, products and/or services, and preparing job aids and updating policies as directed.
  • Collect, sort, receive and distribute all mail and packages for the Consumer Lending Department, which includes signing for overnight deliveries as needed.
  • Maintain copy and file rooms: order supplies, call in service requests for equipment, and ensure room is organized.
  • Serve as backup support for lending staff, as trained and when necessary.
  • Assist with planning, coordinating and organizing team meetings, events and activities, including making conference room reservations and assisting with room setup and meeting supply orders.
  • Support new hire process by ordering equipment and supplies as directed.

What you will need to succeed:

  • Focus - Engage in your work. Avoid distractions, set boundaries and give tasks your full attention to avoid careless mistakes.
  • Time Management - Prioritizing tasks based on internal and external needs.
  • Customer Centric Mindset - Create the best experience and build brand loyalty.
  • Tenacity - Work toward goals with determination, follow-up and the consistency.
  • Flexibility - This position requires flexibility to work a full-time schedule during the business hours of 8am to 6:30pm Monday through Friday and as needed based on business needs.
  • Resiliency - Create opportunities out of obstacles. Keep moving forward, bounce back quickly, recover and adjust easily.
  • Pragmatism - Generate sensible, realistic, practical solutions to problems.
  • Adaptability - Flex to new pressures from competition, new priorities. Not rigid: intellectually, emotionally, interpersonally. Adjust quickly to changing priorities. Cope effectively with complexity.
  • Conflict Management - Exhibit understanding of natural sources of conflict and act to prevent or soften them. When conflicts emerge, effectively work them through to optimum outcome. Do not suppress, ignore, or deny conflict.
  • Enthusiasm - Exhibit excitement, positive "can-do" attitude.


  • High school diploma or G.E.D. equivalent required.
  • 1+ year(s) experience working in a professional environment as a receptionist, administrative assistant, office coordinator, or similar role.
  • Demonstrated ability to handle a high volume workload, working in a fast paced environment.
  • Ability to work collaboratively and supportively with management to achieve business objectives.
  • Understanding of MS Office Suite with advanced technical and computer skills; ability to create reports and navigate quickly within various computer programs.

About United Heritage Credit Union:

The Credit Union was established in 1957 as an Austin-based credit union, and over 65 years later we continue to serve communities in Central Texas, Austin and Tyler communities, as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.4 billion in assets, more than 74,000 members, 11 branch locations, and approximately 270 employees. We are a full-service financial institution whose vision is "To be your primary financial institution." Being part of our credit union means being part of our community.

UHCU Offers:

  • Competitive Benefits Package
  • 401(k) options (Pre-Tax and/or Roth)
  • Generous paid time off (PTO)
  • Education Reimbursement Program
  • Opportunity to Advance!

Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case!

United Heritage Credit Union
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