United Heritage Credit Union
  • Research Park - 183 & Oak Knoll
  • Austin, TX, USA
  • Full Time

Medical, Dental, Vision, Paid Time Off (PTO) & Eleven Paid Holidays, two 401(k) options (Pre-Tax and/or Roth), Education Assistance Program

Schedule: Full-Time availability to work 40 hours per week during the business hours between 8:00AM-5:00PM Monday through Friday, with the ability to adjust your schedule as needed.

United Heritage Credit Union (UHCU) is looking for a team member who is dedicated to enriching consumers' lending experiences. Someone who is passionate about customer service and thrives in a lending based, high volume call center. The Auto Lending Contact Center Specialist will answer incoming calls from members and assist them with inquiries on existing loans to include but not limited to: payment posting, interest calculation, late fees, extension requests, lien perfection and loan payoff quotes. The ideal candidate will answer questions, identify errors, research and resolve to successful conclusion in a timely manner. This position requires a high level of professionalism, organization and attention to detail.

On the Consumer Lending team, you can expect competitive pay including a comprehensive and generous benefits and PTO package. In addition, you'll be provided with ongoing training and career growth opportunities. Our team is located at our new HQ building in North Austin by the 183/Oak Knoll exit (Riata Trace) and offers amenities such as a fitness center, yoga room, free breakfast or lunch on Thursdays (e.g. FOOD TRUCKS!!), outdoor dining area and café with a micro market.

In this role at UHCU you'll get to:

  • Answer inbound calls and provide exceptional customer service.
  • Protect member data and verify authorized account members through utilizing a series of established processes and active listening skills.
  • Assist members with loan related errors and concerns, taking corrective action as needed.
  • Source non-loan related calls and transfer as required.
  • Promote and maintain positive relationships with teammates and members at all times.

What you will need to succeed:

  • Must be able to work at a fast pace with a sense of urgency.
  • Effective and professional communication skills.
  • Ability to actively listen and provide call resolution within a short timeframe.
  • Ability to manage member conflict, communicate difficult information effectively, and research accounts to successful conclusion.
  • Must be able to follow guidelines, recognize exceptions and possess analytical problem solving skills for successful resolution.
  • Must possess proven skills related to accuracy in the use of numbers and their application in the processing and tracking of credit union transactions, including interest calculations.
  • Proficiency in Microsoft Office.
  • Ability to learn quickly, retain and recall information.
  • Must be able to successfully work with a team and possess people skills, even in complex or difficult situations.

The Requirements:

  • High School Diploma or GED equivalent required.
  • One to three years' experience in a high volume call center, loan servicing or account resolution environment preferred.
  • The use of TxDot, NADA, Symitar, Synapsys, and Teres software programs or similar credit and auto related programs preferred.
  • Working knowledge of credit union or banking teller operations, products and services.
  • High level of attention to detail and problem solving abilities.
  • Ability to make good business decisions when reviewing member accounts.

About United Heritage Credit Union:

The Credit Union was established in 1957 as an Austin-based credit union, and over 65 years later we continue to serve communities in Central Texas, Austin and Tyler communities, as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.4 billion in assets, more than 74,000 members, 11 branch locations, and approximately 270 employees. We are a full-service financial institution whose vision is "To be your primary financial institution." Being part of our credit union means being part of our community.

UHCU Offers:

  • Competitive Benefits Package
  • 401(k) options (Pre-Tax and/or Roth)
  • Generous paid time off (PTO)
  • Education Reimbursement Program
  • Opportunity to Advance!

Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case!

United Heritage Credit Union
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